 |
Terms & conditions.Welcome to the MANGO website terms and conditions for use. These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and conditions you may not use or access this website. By placing an order with MANGO you are agreeing to the Terms and Conditions as set out. These Terms and Conditions cover the sale of MANGO products contained on this website and all promotions featured by MANGO. Before placing an order, if you have any questions relating to these Terms and Conditions please contact our customer service representatives by e-mail at mangothai@hotmail.com We request that you read through these Terms and Conditions carefully before using this website and also read all details regarding our Privacy policy. Some of the photo in our website are from overseas furniture website or overseas partners, if you found any photo or content have been invasion of copyright, please email us on mangothai@hotmail.com we will remove the photo or content immediately. OUR RIGHTS: We reserve the right to modify or withdraw, temporarily or permanently this website or any part thereof with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the conditions from time to time, and your continued use of the website or any part thereof following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the MANGO website. We reserve the right to accept, refuse or limit your order for any reason including the unavailability of a product, errors in price and product descriptions posted on the website. Privacy: Your privacy is important to us so we only use the information you provide about yourself when using this website to assist us in improving our service to you. We do not share this information with any 3rd party. Purchase of products Pricing/Payment All prices quoted are inclusive of VAT to retail customers and prices do not include delivery. 50% of deposit amount must be made on the day of your order. Full payment must be made before any product is dispatched from our warehouse to your place. All payments taken by phone, online or in store are taken in a secure environment. Payment is accepted by Cash, Cheque, Amex Card, Visa, and Master card. Ordering/Lead times: All orders placed on this website will be subject to the acceptance in accordance with these Terms and Conditions. All orders are subject to availability. Upon placing an order, all purchasers will be given an estimated lead-time for delivery. Due to the increased congestion in domestic transport lines and the high levels of traffic in Thailand docks, we cannot be held responsible for unforeseen delays in the arrival of goods. We will however do our best to solve any problems these delays might cause. This estimation shall be in no form binding upon MANGO and shall at no point be a condition of any contractual obligation with purchasers. MANGO provides a full delivery and installation service with a service charge.(see Delivery Terms and Conditions for more information). Your furniture will be unpacked and assembled (where necessary) by our two-man crew. Our drivers and staff will deliver through ground floor and basement level only. We do not have the equipment or insurance to winch, lift or hoist items through windows, remove doorframes or window frames. Standard Delivery and small furniture items:
Product Descriptions: Every effort is made to ensure that the products you view online correspond as closely as possible to the samples we display in our store or in catalogues. Due to the nature of our handmade products slight variations can occur. No responsibility can be accepted for these variations. It is always important to bear in mind that computer browsers may present colors slightly differently. Our wood Due to the rustic effect and nature of the timber we use and the handmade quality of the furniture, each piece is likely to be unique in appearance, color and finish. Dimensions may be +/- 5 CM from the sizes given online, instore or in our brochures: to avoid disappointment on the day, please bear this in mind when measuring your space and ordering furniture. For the long-term maintenance of any solid wood product we recommend that there are no direct sources of heat very close by. Wood is a natural product and whilst MANGO only uses timber that is well seasoned and dried, movement can occur in the home. Changing temperatures can cause the wood to shrink or expand. Placing a piece of furniture up against a radiator will exaggerate this and may cause movement and in some cases slight cracking. On a daily basis the furniture will not require much maintenance apart from dry dusting. We recommend that once a month you apply good quality beeswax or lemon oil depending on your finish to keep the furniture well nourished and safeguard against shrinkage. Rub in and buff to a shine. MANGO advises you to avoid using any spray based cleaning products and abrasive products. If in doubt about the finish of your product please contact the store before applying any products. Cancellation here at MANGO we hope you will be pleased with your purchase, however in the event that you are not entirely satisfied you are entitled to cancel this contract provided that you exercise your right in writing no longer than 2 working days after the day which you receive the goods. Providing the goods are in perfect resalable. MANGO will issue a refund within 10 days with a charge of 40% of the total amount paid. If the product is not in completely saleable condition we reserve the right to refuse a refund on the item. If the goods are not faulty the cost of returning them is your responsibility and the goods are your responsibility until they arrive at the warehouse. Refunds will be issued by Bank transfer. Delivery charges are non-refundable unless the item has been damaged on receipt or deemed faulty at which point MANGO will bear the cost and organize collection. We are unable to offer a refund or exchange on personalized, made to measure bespoke pieces unless they are deemed to have a manufacturing fault. Guarantee All furniture is guaranteed for 3 months, on condition that each item is cared for in accordance with the advice contained on the MANGO website or care guide leaflet. Where appropriate MANGO will repair the item free of charge during this term or will replace the piece at our discretion if we believe this is appropriate. Should an item arrive faulty, we will automatically offer either a replacement. We reserve the right to repair an item rather than replace it where necessary. Our Trading policy does not affect your statutory rights. To create your made to order piece we would:
|
